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Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more.

Products/Services Questions

Policy Questions

About us

Custom Orders

Contact Questions

1. Before Purchase

Do I need to purchase a Wheel Installation Kit?
Yes, we highly recommend purchasing a Wheel Installation Kit with your aftermarket wheels. Your original lug nuts or bolts may not be the correct size or length for the new wheels, and centering rings are often necessary for proper installation if there is a difference between your vehicle’s bore and the wheel’s bore. We currently provide the Installation Kit for free with the purchase of a set of wheels. Simply add the kit to your cart and enter your vehicle information at checkout so we can send the correct lugs and hub rings for your setup.
Do you Price Match?
Yes, we do our best to match our competitors' delivered prices, including shipping, taxes, and discounts. We only price match reputable online retailers and reserve the right to decline any request at our discretion. Please note that Price Match offers cannot be combined with other discounts or coupon codes.
Do you mount and balance wheels before shipping?
Yes, we mount and balance wheels and tires by default if shipping within Wyoming or if both items are stored in the same state. Certain restrictions apply to special orders, so please contact us with the details of your items to confirm if mounting and balancing is possible before shipping.
Do you have a Physical Showroom?
In addition to our online offerings, we provide the following local services to enhance your vehicle:
  1. Tire Rotation: Keep your tires wearing evenly with our expert tire rotation service.
  2. Mounting and Balancing: Ensure smooth rides with our professional wheel mounting and balancing. (Refer to our policy for details.)
  3. Wheel Repair: Restore damaged wheels to like-new condition with our precise repair services.
  4. Powder Coating: Transform the look of your wheels with durable, high-quality powder coating in a variety of finishes and colors.
  5. Window Tinting: Improve privacy, style, and UV protection with our premium tinting services.
These services are available locally only. Please contact us to book an appointment or to learn more about availability and pricing.
Do you accept custom orders?
Yes, we offer custom built-to-spec orders for select brands such as Vossen, Anrky, Lexani, and BBS. Simply provide us with your vehicle information and the brand and model you’re interested in, and we’ll work with the vendor to get the process started.

2. After Purchase

What is a test fit, and why is it important?
A test fit involves temporarily placing your wheels onto your vehicle's hub to confirm proper bolt pattern, hub compatibility, and adequate clearance for the suspension and brake calipers before mounting tires. This step is crucial for several reasons:
  1. It ensures there were no errors during order fulfillment or packaging at the factory.
  2. It helps identify fitment issues if the provided vehicle details (year, make, model, or submodel) were incorrect.
Since mounted wheels and tires cannot be returned under any circumstances, performing a test fit is essential to avoid potential issues and ensure everything fits perfectly before tire installation.
Why didn’t my Wheel Installation Kit include hub rings?
Hub rings are only needed if there is a difference between your vehicle’s bore and the wheel’s bore. If the bore sizes are the same, the wheels are hub-centric, and hub rings are not required for installation—so they won’t be included.

1. Our Fitment Guarantee

Our Fitment Guarantee
Fitment is at the core of what we do, and we take it 100% seriously. Our system rigorously confirms stock or 'safe' fitment when vehicle information is provided. However, we understand that many aftermarket enthusiasts seek more rugged or aggressive stances or need fitment for vehicles with modifications like lifts, suspensions, or upgraded brakes.

To ensure accuracy, every order is thoroughly checked by our in-house experts. In specific cases where the specifications are too close to call, we consult directly with the wheel manufacturer to confirm fitment.

Unlike others in the industry, we stand by our commitment. If the wheels or tires don’t fit, we will cover the cost of return shipping and restocking fees. You will receive a 100% refund, guaranteed.

2. Return/Exchange Policy

What is your return policy?
Our return policy is simple and transparent.

  • Wheels/Tires can be returned within 30 days of receiving them, except for single wheels/tires, which are final sale.
  • All Wheels/Tires must be returned UNMOUNTED. Please test fit the wheels before mounting to avoid voiding the return policy.
  • We cover the cost of return shipping if your wheels/tires don't fit your vehicle if your vehicle information was provided during checkout. Otherwise you will be charged the cost if return shipping and a restocking fee of no more than 10%

    To start a return, please visit our Returns page and follow the instructions.

To request a return, please contact us

3. Shipping Policy

Shipment Facts
  1. Orders are usually shipped within 2 Business days
  2. Shipments may be delivered during business hours and may require a signature. 
  3. Shipments may be sent in multiple packages with multiple tracking numbers. 
  4. Customer is responsible for any return costs for items not covered by our Fitment Guarantee Policy or damaged in transit.
  5. The Fitment Specialists is not responsible for customer address typos or carrier delays as these are out of our control. 
  6. We reserve the right to cancel your order at no charge to you if it has not yet been shipped.

4. Canceling or Modifying an Order

Can I cancel or modify my order?
We strive to process orders as quickly as possible. If you need to modify or cancel your order, please contact our customer service team promptly. We will do our best to accommodate your request.
Is there a fee to cancel my order?
Once an order has been accepted on our end, a cancellation fee of up to 5% will apply. This fee helps cover non-refundable charges incurred from our payment processor.

5. Order Tracking

How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website. We strive to ship all orders same-day or within 1-2 Business Days.
Do you have a physical showroom?
We currently do not have a showroom. Our operations are based out of an office and warehouses. However, we offer free shipping, free returns, and no sales tax in most states.

About us

Who are The Fitment Specialists (TFS), and what do we do?
The Fitment Specialists (TFS) is a retailer dedicated to providing high-quality wheels and tires to customers across the USA. We specialize in simplifying the buying process with expert fitment checks, a wide range of products, and guarantees that ensure confidence in every purchase.
What sets TFS apart from other retailers?
Fitment is our priority. Every order is carefully reviewed by our in-house experts, and we go the extra mile to confirm compatibility with your vehicle. We offer unique benefits like our Fitment Guarantee, free shipping, no sales tax in most states, and competitive pricing. Whether it’s a standard purchase or a custom build, we deliver a level of care that stands out in the industry.
How does TFS ensure perfect fitment for every order?
We use a strict system to verify stock fitments based on the vehicle information you provide. Additionally, our team of fitment experts reviews every order to ensure compatibility. For complex specifications, we consult directly with manufacturers to confirm the fitment before shipping. Our Fitment Guarantee ensures you won’t pay for mistakes—we’ll cover return costs if the wheels or tires don’t fit as expected.
Why should customers choose TFS?
TFS offers a seamless experience with expert fitment guidance and verification, custom options, and unmatched customer support. From guaranteeing fitment to offering free returns on fitment issues, we put our customers first. With TFS, you’re not just buying wheels—you’re getting reliable service and peace of mind.

Custom Builds

What are Custom Orders?
Custom builds are wheels manufactured by the brand to your exact specifications, tailored specifically to your vehicle's fitment needs. Unlike special orders, which involve modifying pre-drilled wheels to match your vehicle’s bore, custom builds are crafted from scratch by the brand. This allows for precise customization, including specific offsets, flush or poke stances, camber adjustments, and more. These builds also offer significantly more finish options.
What brands do you currently accept custom orders for?
We accept custom orders for all models from Vossen, Anrky, Lexani, BBS, and MRR—even for models not listed on our website. These typically indicate wheels that are only available as custom orders. We're actively working to add more brands to this list, so if there's a specific brand you’re interested in that isn’t mentioned, please contact us, and we’ll do our best to assist.
How long does it take to complete a custom order?
The timeframe for completing a custom order depends on the brand and their current workload. In some cases, it can take as little as a week, while more complex builds might take up to a month. For an accurate estimate, please contact us with the details of your desired build.
Is there any benefit to placing custom orders with you instead of directly with the vendor?
Here are a few reasons:
  • Faster Processing: We have direct communication with dedicated representatives at these companies, which helps expedite the process.
  • Fitment Expertise: Our team provides personalized fitment guidance to ensure your custom wheels are perfect for your vehicle.
  • Better Pricing: Thanks to our established relationships and exclusive quotes, we often secure better pricing than you might get on your own.
  • Dedicated Support: We act as your single point of contact throughout the entire process, ensuring a smoother and more responsive experience.
I am interested in a custom build. How do I request a quote?
Simply contact us with your vehicle information, along with the desired brand and model. We’ll provide you with a quote and an estimated timeline for your custom build.

Call us

Call us: 1-877-290-2955 (Toll-Free)
Text us: 1-307-456-6378
Representatives & Fitment Advisors are available: 

MON-FRI: 9am to 6pm ET
SAT-SUN: 11am to 4pm ET

Chat with us

Representatives & Fitment Advisors are available: MON-FRI: 9am - 6pm ET